Customer
needs to login and retrieve existing
order to create a return request.
We are committed to providing the
best customer satisfaction possible.
We will gladly refund or replace any
defective item and most non-defective
items. However, we reserve the right
to charge a restocking fee of up to
20% of the order. Within
30 days of receipt of your order,
you may return products that:
- Are in their original packaging
- Have original manufacturer information
- Are not used, installed, or
disassembled
- Are not damaged due to incorrect
installation
- Do not having missing parts,
hardware or instructions
The following orders are not returnable:
- Custom or special orders
- Automotive repair manuals
- Electrical Parts and Components
(Such as: ECU's, Push Button Units,
relays, air mass meters, etc)
Once we have received your return,
conducted an inspection of the return,
and verified that your return meets
the above guidelines, a full refund
will be issued. All applicable sales
taxes will be refunded. The cost of
shipping will be credited only in
those instances that the return is
a result of our error. C.O.D. shipments
will not be accepted.
Items incorrectly shipped to GearHeadPartsStore.com
will not be returned. Items not purchased
from GearHeadPartsStore.com will not
be accepted.
Core
Returns
If you would like to return an item
associated with a core return value,
please submit your request through
our Returns form. Please note:
- All fluids must be drained from
the core
- The core must be securely wrapped
in plastic and sealed
- Cores must be returned in the
packaging used in the shipment
of the order sent to you
- Your core will be inspected
to determine if the core is rebuild-able
- Core return shipping charges
are the responsibility of the
customer. These are not refundable.
Refunds
We will issue a full refund for any
returned products when your return
meets the above requirements. The
cost of shipping will be credited
only in those instances where the
return is a result of our error.
Damaged Products
If your product has been damaged in
shipment, please complete our form
at Returns within 24 hours of receipt
of your product to begin the returns
process. We'll then contact you via
email with further instructions on
filing your claim.
Labor
We will not refund any labor costs
incurred by you or the installer of
the products purchased at this website.
Guarantee
GearHeadPartsStore.com guarantees
the workmanship of the products sold.
If you have received a defective product,
please review the manufacturer information
included with your new product. If
you wish to return it, please visit
our returns form for more information.
Questions, problems, suggestions?
If you have any problems with your
order, please don't hesitate to contact
us.
You can reach us by phone, fax, or
email. To issue a Return Authorization
request, click here.
Phone: 760-487-1535
Email :sales@gearheadperformanceparts.com
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